General Information & Policies

GENERAL POLICY
Due to the fact that we have a limited number of rooms at Black Bear Stay and Play Lodge, reservations and cancellations affect our hotel operations significantly. We go out of our way to accommodate changes when we can, but our official policies are listed below. Please take the time to read this section to avoid any misunderstanding.

Reservations
In order to guarantee your reservation, we will require a deposit of $100.00 per room in advance. For phone reservations, your credit card number will be stored via our secure server and no charges made to your account until time of arrival or in the case of a "no show" or untimely cancellation (see cancellation policy below). In addition, we will not consider your room reserved until acknowledgement of our reservation/cancellation policy is received in writing via fax or e-mail.

In the event that any theft or damage is found in your room after your departure, a penalty equal to deposit of $100.00 will be charged to your account.

Cancellations
All cancellations must be made in writing via fax or e-mail in order for any applicable refunds to be issued. Cancellations by telephone alone are not accepted and deposit will be forfeited. If reservation is canceled within 4 days before check-in date, penalty of $25.00 will be required. If reservation is canceled within 3 days (72 hours) or less before check-in date, penalty equal to entire $100 deposit per room will be required. In the event of an early departure, once you have arrived at Black Bear Stay and Play Lodge, no refund of charges will be given.


 

TOURNAMENTS AND SPECIAL EVENTS POLICY
If you are booking five (5) or more rooms for a tournament or special event, the following policy applies: Please note that the tournament must be official and on file with the Black Bear Pro Shop.

Reservations
In order to guarantee your reservation, we will require a deposit of $50.00 per room in advance. For phone reservations, your credit card number will be stored via our secure server and no charges made to your account until time of arrival or in the case of a "no show" or untimely cancellation (see cancellation policy below). In addition, we will not consider your room reserved until acknowledgement of our reservation/cancellation policy is received in writing via fax or email.

In the event that any theft or damage is found in your room after your departure, a penalty equal to deposit of $50.00 will be charged to your account.

Cancellations
All cancellations must be made in writing via fax or e-mail in order for any applicable refunds to be issued. Cancellations by telephone alone are not acceptable and deposit will be forfeited. If reservation is canceled within 31 days or more before check-in date, penalty of $25.00 will be required. If reservation is canceled within 30 days or less before check-in date, penalty equal to entire $50.00 deposit per room will be required.

Once you have arrived at the Black Bear Stay and Play Lodge and the tournament or special event is cancelled due to inclement weather, only a $25.00 charge per room will be required. For any reason of early departure other than weather conditions, no refund of charges will be given.

Policies are subject to change without notice

 

Check-In & Check-Out Times Check-In is 3:00 p.m. and Check-Out is 12:00 p.m.

Forms of Payment
We accept Cash, Check, Visa, MasterCard, Discover and American Express.

Pets
No pets allowed.

Taxes
All rates are subject to State and Parish taxes that are the equivalent of 8%.

Damage Deposit
In the event that any theft or damage is found in your room after your departure, a penalty equal to deposit of $100.00 will be charged to your account.

Lodge Front Desk Hours
Mon - Thu: 7:00 am-8:00 pm
Fri - Sat: 6:30 am-10:00 pm
Sun: 7:00 am-8:00 pm

Lodge Emergency
Please call Sandra Smith, Black Bear Lodge Manager at 225-772-7250. If the emergency is crucial, please dial 911 from your room telephone.

Candles
Do not burn candles in your room. Damages from spilled candle wax will be assessed and charged back to your Credit Card.

Smoking
No smoking is allowed inside the Black Bear Lodge.